SHIPPING AND CUSTOMS
When will my order be processed?
All stock orders are processed and shipped from our domestic and foreign warehouses. Please allow additional time for your order to be processed during holidays and sales seasons.
We process orders Monday through Friday. Orders will be processed within 3-5 business days from the order date and will ship the day after the processing day. Please note that we do not deliver on weekends.
How long does it take to receive my order?
Once your order is placed, please allow 3-5 business days to process your orders. After that, delivery for international and domestic orders will take 14-26 business days (depending on location and not including the fulfillment process).
Will I be charged taxes and customs?
The prices indicated on our site include VAT, which means that you will not have to pay them. Except for exceptional measures, you may have to pay customs fees and taxes.
Import taxes, fees and related customs charges may be collected once your order reaches its final destination and is determined by your country's customs office.
Payment of these fees and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For details on charges, please contact your local customs office.
The responsibility of www.nexawaves.com is limited in case of force majeure (strikes, epidemics or pandemics, adverse meteorological phenomena that prevent normal circulation by land, sea or air, etc.). In these cases, the orders will be delivered as soon as possible and the periods indicated above will not apply.
www.Nexawaves.com assumes no responsibility for the consequences of shipping delays.
In the event that you do not locate the recipient in the place indicated in the order, the transport agency leaves a notice in your mailbox so that you can
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FREE RETURNS & EXCHANGES
Returns within 30 days receive a full refund.